SoapOperaJewelry.com is here to offer you the very best in Daytime Drama jewelry designs. We will be adding new jewelry on a regular basis as the need and demand increases! The more we hear from you, the better we can serve your needs. Email us your ideas and suggestions today: esales@SoapOperaJewelry.com
Our mission is simple: To provide the best products and service to our customers at the lowest prices possible. We take great pride in our company, our commitment to customer service and in the products we sell. Our online store is designed to provide you with a safe and secure environment to browse our product catalog.
- What is the minimum for orders?
Soap Opera Jewelry has NO minimum order requirements.
- How long does it take for orders to be processed and
shipped out?
Generally, all of our orders are shipped within 2 business days. However, during the busy holiday season, it may take longer. Please submit your order early so that we can process your order in a timely manner.
- How will I know that my order has been received and
is being processed?
Once you have placed an order, you will receive an email acknowledging your order has been received and is being processed. For further convenience, once your order has shipped, we will contact you by email as well.
- How long does it take to receive my order?
Typically, orders take from 3-5 business days to domestic destinations. We ship via the US Postal Service and provide Delivery Confirmation free of charge on every domestic order. International orders are shipped via US Postal Service Priority Mail International and can range from 7 to 21 business days for delivery.
| Shipping |
- What are your shipping options?
We have 3 shipping options: First Class, Priority Mail and Express Mail.
- What are your shipping charges?
Shipping charges range from $4.00 to $25.00 depending on the amount of products ordered, the destination location and the shipping service selected during checkout. Please remember that handbags do weigh more than jewelry and shipping charges will be set based on total weight of your order.
- My shipping address is different than the billing address. Can I
specify a different shipping address?
Yes, you may enter an alternate shipping address you wish to send your order to by entering it on the checkout page. However, please note that the billing address must match the billing address of the credit card used for payment. This is for your protection against fraudulent orders. Once we have verified your account and address, we will ship to another address.
Do you ship internationally?
Yes we do! All of our international orders are shipped via US Priority Mail International and include insurance and tracking automatically. If you do not see your country listed during checkout, please contact our office at (208) 442-0850.
What if I want next day shipping?
If you need your order shipped via Next Day, please select Express Mail during checkout. Your order will be sent out on the next available business day and depending upon the US Postal Service Express Mail commitment schedule will be received by you the next day or 2nd business day at USPS discretion. Unfortunately, we have NO control over USPS delivery schedules.
How will I know my order has been shipped? How can I track my order?
You will receive a shipment email notification when your order has been packed and is ready for shipment. This notification will contain the tracking number associated with your package. You can check the tracking status of your shipment at USPS.com or FedEx.com depending on the shipment method used by us.
| Payments |
- What types of payments do you accept?
We accept 3 payment options: Credit Card, PayPal and Money Orders/Cashiers Checks. If you wish to pay via Money Order/Cashiers Check, simply select the "Mail or Phone-In Payment" option during checkout. Print your invoice/order and mail the money order to our address: Soap Opera Jewelry, 435 W Bayhill Drive, Nampa, ID 83686. Please be sure to include the order number reference on your payment.
- What types of credit cards do you accept?
We accept Visa, MasterCard, American Express and Discover Card. PayPal offers the option to pay with additional credit card types as well and you do not need a Paypal account to use this payment option.
- Can I mail payment for my order?
Yes you can! If you wish to mail your payment, use the "Mail or Phone-in Payment" Option during checkout. Print a copy of your order and include it with payment (either money order or cashier's checks only) to: Soap Opera Jewelry, 435 W Bayhill Drive, Nampa, Idaho 83686. If you do not include a copy of your order, be sure your payment references your order number. As soon as we receive your payment, we'll match it to your order and ship as soon as possible.
| Returns/Exchanges |
- What is your Return Policy?
We will gladly accept any returns of product within 30 days if you unhappy as long as the product is in its original condition (never worn) and returned to us at your expense (we do not offer refunds on shipping either direction). Simply send us an email at esales@soapoperajewelry.com with your original order number and the item(s) you are returning and we'll reply as soon as possible with Return Authorization Number and instructions.
- How long do I have in order to return something?
You can request return authorization for up to 30 days from the date of order. Returns made after the 30-day timeframe will be granted on a per-case basis only and, if granted, store credit will be provided in return.
- Who pays for return shipping?
The buyer (you) are responsible for all costs for return shipping. It is our strongest recommendation that you return any items via 1st Class Mail through the US Postal Service and include Delivery Confirmation for your own tracking reference.
- How do I exchange something for a different size?
If what you are returning is a different price than what you wish to exchange for, simply include a check for the difference in the price of the item(s) (if more expensive) or a note only for exchange item(s) (if less expensive).
- Is there a charge for exchange shipping?
We will provide you with one exchange sent to you at no additional charge. Any subsequent exchanges must include payment of $2.95 for each outbound shipment we generate on your behalf.
- How long will it take to process my exchange?
We attempt to process all incoming returns/exchanges within 24 hours of receipt (weekends and holidays excluded). We will re-ship your exchange item as quickly as possible. Normally within 48 hours.
- How long will it take to process my refund?
We attempt to process all incoming returns within 24 hours of receipt (weekends and holidays excluded). Your refund will then be processed within 24-48 hours after receipt. Paypal refunds should be reflected immediately in your account. Credit cards each process refunds differently. Some are reflected on your statement within 72 hours. Others, however, can take up to 10 business days to be reflected. Please check with your credit card company to verify receipt of the refund.
- Will I receive a cash refund for my returned order?
No, Soap Opera Jewelry does not offer cash refunds on any orders. If your order is accepted and received for a return, Soap Opera Jewelry will gladly offer an exchange or credit card/Paypal refund.
| Ordering Information |
- How do I place an order?
We hope you enjoy your shopping adventure at Soap Opera Jewelry! To place an order, simply add all of your desired items to your shopping cart via the ADD TO CART button. Once you are finished shopping, click the CHECKOUT button. If you are lost and simply want to see what's in your cart, use the SHOPPING CART link located at the very top of every page of our site. Then click CHECKOUT if you are ready to place your order. If you wish to pay via Paypal Express click HERE for your detailed instructions. Otherwise, click CHECKOUT and let's continue. Proceed through checkout by entering your name, address, etc and then click CONTINUE. Be sure to uncheck the "shipping information same as billing information if you credit card billing address is NOT the same as your shipping address. If it is the same, then simply do nothing and click CONTINUE.
On the next screen, make your shipping selection. Please remember that Parcel Post is ground shipping. All the other options are via Airmail. First Class averages 3-5 business days. Priority Mail averages 2-3 business days and Express Mail is guaranteed 1-2 business days (depending on zip code location based on USPS delivery schedules). Once you have made your shipment selection, click CONTINUE.
If you have an applicable Coupon Code, you will enter it at the top of the next screen in the box that says: COUPON CODE. Be sure you enter the code exactly how you've read it or saw it in print. Then be sure to click the APPLY COUPON button below the entry box. You should see the coupon discount immediately reflected on your invoice (on the right of your screen). If you do not see the discount reflected go back and double check your coupon code entry and click Apply Coupon again. If you are having difficulties, feel free to use our Live Help (located at the top, right corner of every screen) or call our office at (208) 442-0850 and we'll be happy to assist you. Don't have a coupon but want one? Click the COUPONS link on the top bar of every page of our site!
Once you've successfully entered your coupon, be sure to fill in the box that says: How'd you find us? We'd like to know the name of the website or magazine that brought you to our Soap Opera Jewelry website so we can thank them for the referral!
Select your payment method - Paypal, Credit Card or Phone-in/Mail Payment. If paying via credit card, select the Credit Card button and enter the necessary information. Your credit card details are 100% safe and secure as we strictly follow ALL of the guidelines associated with the four major credit card company's requirements.
If you'd like to have your email address added to our mailing list, then click the Special Offer check-box. Soap Opera Jewelry will NEVER sell your email address to ANYONE. We will simply use your email address to notify you and only you of upcoming specials, discounts and events.
Once you are finished, click PLACE ORDER at the bottom of the screen. Once your payment is pre-authorized, you should immeidately see your Order/Invoice returned to the screen. This is your order and you've finished the checkout process!
- What is I want to use Paypal Express for checkout? How do I enter my Coupon Code?
The Paypal Express feature is only slightly different from the regular checkout proceedure. Click the PAYPAL EXPRESS button and let's continue. You will be transferred to Paypal where you will need to login with your Paypal email address and password. (Soap Opera Jewelry DOES NOT RETAIN THIS INFORMATION on our servers whatsoever). Verify your Shipping Address (make changes if necessary) and click CONTINUE. (Do not enter any coupon codes on the Paypal screens as those coupon entries do not apply to our website. There will be a place for coupon codes a little further into the checkout process.) You will then be returned to the Soap Opera Jewelry website to continue with the following instructions:
On the next screen, make your shipping selection. Please remember that Parcel Post is ground shipping. All the other options are via Airmail. First Class averages 3-5 business days. Priority Mail averages 2-3 business days and Express Mail is guaranteed 1-2 business days (depending on zip code location based on USPS delivery schedules). Once you have made your shipment selection, click CONTINUE.
If you have an applicable Coupon Code, you will enter it at the top of the next screen in the box that says: COUPON CODE. Be sure you enter the code exactly how you've read it or saw it in print. Then be sure to click the APPLY COUPON button below the entry box. You should see the coupon discount immediately reflected on your invoice (on the right of your screen). If you do not see the discount reflected go back and double check your coupon code entry and click Apply Coupon again. If you are having difficulties, feel free to use our Live Help (located at the top, right corner of every screen) or call our office at (208) 442-0850 and we'll be happy to assist you. Don't have a coupon but want one? Click the COUPONS link on the top bar of every page of our site!
Once you've successfully entered your coupon, be sure to fill in the box that says: How'd you find us? We'd like to know the name of the website or magazine that brought you to our Soap Opera Jewelry website so we can thank them for the referral!
Select your payment method - Paypal, Credit Card or Phone-in/Mail Payment. If paying via credit card, select the Credit Card button and enter the necessary information. Your credit card details are 100% safe and secure as we strictly follow ALL of the guidelines associated with the four major credit card company's requirements.
If you'd like to have your email address added to our mailing list, then click the Special Offer check-box. Soap Opera Jewelry will NEVER sell your email address to ANYONE. We will simply use your email address to notify you and only you of upcoming specials, discounts and events.
Once you are finished, click PLACE ORDER at the bottom of the screen. Once your payment is pre-authorized, you should immeidately see your Order/Invoice returned to the screen. This is your order and you've finished the checkout process!
- How/Where do I enter my Coupon Code?
Coupon codes are entered on the 3rd page of the checkout process. Please follow through checkout until you reach the payment page. The top of the payment page is where you apply your Coupon Code. You are not committed to purchasing anything until you submit your payment information and click PLACE ORDER at the bottom of the payment page. You can see your running total (coupons and all) on the right side of your screen at all times.
- Can I use multiple coupons on one order? Can I use coupons on sale items?
Some of our coupon codes can be combined and ALL of our coupons are valid for sale/discounted items. So, try it and see what happens. We want you to have the best deals possible! If the coupons you are entering are not able to be combined, you'll see a PINK error box at the center of your screen (right above the coupon code box).
- How can I get a coupon?
Look at the very top right-hand corner of the screen. Click on the COUPONS! button and you will be directed to a separate screen with loads of coupon details! We also send out business card sized coupons with EVERY order we receive and ship out. We send more than one card in each order so you can share the coupons with friends, relatives and co-workers too!
- How do I place an order via telephone?
Simply call our office at (208) 442-0850 during business hours and we'd be happy to assist you. If you call after business hours or receive a message machine - please leave a message and we will get back to you as soon as possible.
- What if I don't have an email address? Can I still order?
Absolutely! Simply call our office at (208) 442-0850 during business hours and we'd be happy to assist you. If you call after business hours or receive a message machine - please leave a message and we will get back to you as soon as possible.
- How often do you run sales and offer discounts?
Sales vary by the season and change regularly. Be sure to register on our website to be the first one to know about an upcoming sale before we run it live to the public! As for discounts, we have them all the time. Simply click the COUPONS link at the top-right corner of the page or visit OUR BLOG for details.
- Can I add something to my order once it has been confirmed?
Unfortunately, we cannot amend orders manually once they have been confirmed by you online. We would have to cancel your order and have you submit a new one. Or simply create a 2nd order for the missing item.
- Why has my account been charged more than once?
Our credit card processing system will "pre-authorize" each and every order we receive to validate security details and protect the integrity of the order. If you see a 2nd charge on your account, rest assured, one of the charges was the pre-authorization only and it will automatically reverse itself or drop off.
- Why does my credit card statement say: CARDSETCINC instead of Soap Opera Jewelry?
Cards Etc Inc is our Corporate Business Name (or DBA). We are Cards Etc Inc dba Soap Opera Jewelry and follow all of the regulatory guidelines for incorporation in the State of Idaho.
- Will you charge me sales tax?
We will add 6.0% Sales Tax for orders shipped within the State of Idaho only. All other states ship with zero sales tax.
| Company Information & Office Hours |
- How can I speak to a live person?
Two ways: Use our Live Help (online) by clicking the "Need Help?" button at the top right-hand corner of every page on our site. Or simply pick up the phone and call us at (208) 442-0850. If you receive an answering service during office hours, PLEASE LEAVE A MESSAGE and we will get back with you. We are simply on another line or temporarily away from the main switchboard and do not want to keep you on hold for a long-distance phone call.
- What are your office hours?
Our office hours are 9am to 5pm Monday through Friday Mountain Standard Time (MST). Our customer service desk is closed most weekends and holidays. If you receive an answering service during office hours, PLEASE LEAVE A MESSAGE and we will get back with you. We are simply on another line or temporarily away from the main switchboard and do not want to keep you on hold for a long-distance phone call. Emails are answered 6 - 7 days a week. Use the Contact Us Link at the top of each page if you want to email us at any time.
- How long will it take to get my email answered?
We make every attempt to answer all emails within 24 hours of receipt. Haven't received an answer yet? Don't worry, we'll get to you. Each season and daytime show brings new and exciting items to the forefront so some days are busier than others.
- How long has Soap Opera Jewelry been in business?
Our corporation (Cards Etc Inc) has been in existance since 1999. Our Soap Opera Jewelry division has been online since 2006.
- Can I pick up my order to avoid shipping charges?
Unfortunately, no. Our orders are shipped from an off-site warehouse location that is not condusive to walk-ins.
- Do you offer a wholesale program?
Yes we do offer a wholesale program. Please contact our office via email at: esales@soapoperajewelry.com with your inquiry and we'll email you the wholesale application form.
| Product Information |
- Why are your rings only available in whole sizes but not half?
The manufacturers we generate products from are only able to create quality fashion jewelry in whole sizes. Our rings sizes vary from Size 4 through Size 12 depending on the ring design. We do offer Ring Snuggies to assist with those special circumstances where sizing isn't quite right for you.
- Do you have a ring sizer? How do I know what size ring to purchase?
We have a printable ring sizer available. Click here to be directed to that page. Print and cut out the ring sizer. Wrap it around your finger and line up the numbers with the letter "A". This will be the approximate size you need.
- Do you have a catalog?
As you know, daytime fashions change quite quickly and so do our products! Therefore, we do not have printed catalogs available at this time.
- Do you sell Soap Opera Clothing and/or Home Decor?
We are strictly daytime & primetime jewelry and handbags at this time. That does not mean we won't carry additional items in the future!
- Why does my jewelry item look different than what I see on TV?
Our research and product development teams make every effort to match the designs you see on TV with those in our inventory. Please remember, the jewelry you see on TV is accompanied by stage lighting from all directions. Yes, our jewelry sparkles and is of the best quality on the market, but it does not come with personal lighting features.
- How do I request a specific item I've seen on TV? Can you help me find something I saw on TV?
Saw something on TV that you want to own for yourself or someone you know? Just click the CONTACT US link at the top of the home page and fill out the details there. Please be sure to include the show, character, air date and detailed description of the item you are interested in. Our research team will get to work right away and keep you posted via return email! There are some things that we are just not able to locate, but we certainly do our best to make things happen for you!
- What is Sterling Silver?
When used in jewelry, silver is usually in the form of sterling silver. Sterling silver jewelry, by definition, is composed of 92.5% silver and 7.5% copper alloy.
- What does nickel-free mean?
Many times nickel, another hard metal known also as Ni, is placed between the coating and the silver because it facilitates the adherence and luster of the plating to the metal. When used in silver jewelry, this can cause irritation to those who are sensitive to nickel or have nickel allergies. For that reason, there is nickel-free jewelry available.
- What is Platinum/Rhodium?
Rhodium is a hard, durable, silvery-white metallic element that is used to form high-temperature alloys with platinum and is plated on other metals to produce a durable corrosion-resistant coating. Sterling silver jewelry that is plated with platinum/rhodium is resistant to scratching, abrasion and corrosion. Sterling silver jewelry has a tendency to form tarnish rather quickly if exposed to harsh contaminants, such as sulfur and many others that are found all around us. Also, contact with skin oils and/or perfumes may discolor the silver, which requires frequent cleaning and polishing. Since platinum/rhodium plating is highly acid and chemical resistant, it will withstand contact. Consequently, sterling silver is an ideal candidate for platinum/rhodium plating. In addition, platinum/rhodium is also frequently used to give silver jewelry a beautiful white-gold finish. Now nothing is able to keep your fashion jewelry from fading over time, however, you can do your part by keeping the jewelry away from elements that may break down the finish (i.e. keep the jewelry away from water, soaps, lotions or other chemicals which may break down the plating over time).
